Returns Policy

Returns Conditions

You can return an unused product within 14 days of delivery. The cost of return shipping is covered by the buyer.

Return Procedure

To return a product, please follow these steps:

1. Contact Customer Service: Send an email with the necessary information regarding the returned order (order number, contact details, reason for return) to hello@surghero.com
2. Prepare the Package: Pack the product in its original packaging or another suitable packaging that will protect the product during transport.
3. Ship the Product: Send the product to the return address provided by our customer service. The cost of shipping is covered by the buyer.
4. Wait for Refund: After receiving and inspecting the returned product, we will refund the amount to the account used for the payment within 14 business days.

Important Information

• The product must be undamaged and in a condition that allows for its resale.
• Return shipping costs are covered by the buyer.
• Returns sent with cash on delivery will not be accepted.
• For any questions or issues, please contact our customer service.

Thank you for your understanding and cooperation!